Support Inquires
Welcome to the Cursed Clothing Support Centre. Here you’ll find everything you need to know about returns, exchanges, delivery, customer service, and what to do if you entered the wrong shipping address at checkout. Our team is here to make sure your experience is smooth from checkout to delivery.
* DELIVERY INFORMATION *
Find out how UK delivery works, including dispatch times, couriers, tracking details, and what to expect once your order is shipped.
* CUSTOMER SERVICE *
Contact our support team for help with orders, returns, exchanges, shipping issues, or general inquiries.
* Entered Wrong Delivery Address *
If you entered the wrong address at checkout, see what to do next and how to update your details directly with our courier.
* Refund & Exchange Policy *
Read our full policy covering refunds, exchanges, eligibility, costs, and how we process returns made within 30 days of delivery.
* Refund Procedure *
Learn how to return your item using our UK Returns Portal, including packaging requirements and the steps to complete your return smoothly.
DELIVERY INFORMATION
Once your order is placed, an on-screen confirmation and an email acknowledgement will be sent to confirm that your order is being processed.
When your order has been dispatched, you will receive a second email containing your Royal Mail tracking number. You can use this tracking code on the Royal Mail website to follow the progress of your delivery.
The status of your order can also be viewed at any time through the Order Status section in your account.
Orders placed before 1:30pm are eligible for same-day dispatch. Orders placed after 1:30pm will be dispatched on the next working day. Any orders placed after 1:30pm on a Friday will be dispatched the following Monday.
All deliveries require a signature upon arrival, so please ensure someone is available at your shipping address. If Royal Mail attempts delivery and no one is available, they will leave a card with instructions on where your parcel is being held or how to rearrange delivery.
Please note that the shipping address cannot be changed once your order has been placed. If you have concerns about an order already in transit, please contact Royal Mail directly using the information provided in your dispatch email.
Customer Service
If you need assistance with an order, return, or exchange, our team is here to help.
For all order-related support, please contact us at
For general enquiries that are not related to orders, you can reach us at
Our Customer Service team aims to respond within 3–5 working days (Monday to Friday, 9am–5pm, excluding public holidays).
Wrong Delivery Address
If you entered the wrong shipping address at checkout, we are unable to change this manually once the order has been placed. You will need to update or redirect your delivery directly through our courier.
You can access the courier’s help and FAQ page using the button below:
Our Refund & Exchange Process
At Cursed Clothing, we stand behind the quality of our products and want every customer to be fully satisfied with their purchase. If for any reason you’re not happy with your order, you may return items for a refund or exchange within 30 days of receiving your delivery.
Eligibility for Returns & Exchanges
To qualify for a refund or exchange, all items must be returned in the same condition in which they were received. This means:
New, unworn, and unwashed
*UNLESS TRYING ON FOR SIZE ONLY*
Unaltered and undamaged
In original packaging, with all tags and labels attached
Items that show signs of wear, damage, or missing tags will not be accepted. Approved returns will be refunded to the original payment method within 30 days of us receiving the item.
How to Return Items (UK Only)
Returns can be made using our pre-paid UK returns service.
Click to access our UK Returns Portal
Please note:
A £5.00 deduction will be applied to refunds for non-faulty items returned using our pre-paid label.
Exchanges are free when using our returns portal.
You may choose your own courier to return your item; however, Cursed Clothing will not cover these costs, nor are we responsible for items that are lost, damaged, or delayed when returned through alternative methods.
Exchanges
You may request an exchange if the returned item meets all eligibility conditions. Exchanges are subject to product availability. If the requested item has a higher price, any difference must be paid before dispatch.
Cursed Clothing reserves the right to treat an exchange request as a standard return if conditions are not met or if the requested item is unavailable.
Gift Returns
Items received as a gift must be returned by the original purchaser. Refunds can only be credited to the payment method used at checkout.
Refunds
Refunds are issued back to the original payment method. If your purchase was made using a gift card, the same gift card will be reactivated with the refunded amount.
We are unable to change the card or payment details used for a refund.
* PLEASE SEE REFUND PROCEDURE BELOW*
Our Refund Procedure
If you need to return an item, you can do so within 30 days of receiving your order.
Simply contact our Support team to generate your return label and follow the steps provided.
Items must be returned in their original, unworn condition, with all packaging and tags intact.
Please ensure your parcel is securely packaged to avoid damage during transit.
And a Refund will go back to the original card of purchase within 30 days.